Frequently asked questions

We look after your home as if it were our own: scheduled visits to check for leaks, damp, electrical trips and security, airing rooms, watching over the garden and pool where relevant, collecting post, and flagging anything that needs attention. After every visit you receive a photo report in your account.

That depends on your package. Basic Care covers essential periodic checks; Comfort Care adds more frequent visits and services; Estate Care is our most attentive tier. You can always plan extra visits yourself from your portal, and request add-on services whenever you need them.

You don’t buy a fixed contract — you build your own. In the configurator you choose your property tier and the level of attention that suits how you use your home, and you see the price transparently before you decide. Not sure? Our team is happy to advise.

However works best for you: a key with the site manager, a lockbox by the door, or a spare key with a trusted neighbour. You record this once in your private Home file. For your security, alarm codes are never stored there — they stay in our restricted key register.

Yes. Every completed visit lands in your account with a photo report and any notes, so you can see exactly what was done and the state of your home — wherever you are in the world.

Absolutely. From a pre-arrival setup and a deep clean to airport car preparation and a grocery run, you request add-ons straight from your portal in under a minute. There’s nothing to pay up front — we confirm the details and add it to your invoice.

We act straight away to limit the damage, let you know with photos, and coordinate the right trades to put it right — keeping you informed at every step and documenting everything in your account.

Your care package is an annual fee based on your property tier. Homes further from our base in Side may carry a small travel surcharge per distance band; we verify the distance and confirm any difference with you personally before it applies.

We are not an insurer, but we keep an eye on the calendar for you: record your DASK and home-insurance renewal dates in your Home file and we remind you in good time so nothing lapses quietly while you’re abroad.

Yes. You can add several properties to one account and switch between them in your portal, each with its own package, visits, reports and Home file.

Yes, through add-on services: airport car preparation before you arrive, long-term storage checks, and coordination of muayene (vehicle inspection) and insurance or registration renewals so nothing lapses while you’re away.

Your customer portal is the heart of it: plan visits, view photo reports, request add-ons, see your invoices and balance, and keep your Home file up to date — all in your own language, any time.